FAQ

We hope you like shopping on the Gunner’s Blend Online Store.  To make it just that bit easier, take a look at our FAQ’s below. If you can’t find the answer you’re after then use our Contact Us form and someone will get back to you directly.  (Please note customer service will be closed on all public holidays)

 

 

ORDERING

How do I order online?

To purchase on the Gunner’s Blend website, just click on the item you wish to buy ans select “Add to basket”. You can then go back and add additional items to your cart or click “Checkout” to complete your order. Keep in mind you will need your credit card details (Visa, Mastercard, Diner’s Club or Amex), including the billing address to finalise your online order. Or, if you are using PayPal, you will need your login details.

 

Currency

Prices are shown and charged for in AU$ and inclusive of GST. For international customers including New Zealand, the price charged will be converted to your local currency by your credit card provider and all charges for currency conversion are to be borne by the customer.

 

Why does the item in my cart now say it is unavailable?

Gunner’s Blend products are very popular and do sell out. Unfortunately when you add items to your bag it doesn’t mean the item is reserved. The items will be available for anyone to purchase until you have checked out and paid. If you receive an error stating you cannot checkout due to an item being unavailable, you will need to remove this item from your cart so you can complete your order. Please feel free to Contact Us for support if needed.

 

Can I change/cancel my order?

You can change your order while you are still browsing and shopping. You will need to go to “Your Cart”. Here you can delete a product by clicking on the “X” next to the “Qty” field, or change the quantity by simply adding in the new quantity and clicking “update”.

 

We want to get your order out to you as soon as possible, so once you have clicked the “Process Order” button and your order has been confirmed it has already been sent to our warehouse to be picked and packed. It’s not possible at this stage for you to change or cancel your order. Once you receive your order just follow our returns instructions in the Refunds & Exchanges section (link) of our website if you want to return an item.

 

What do I do if the item I am looking for says it has Sold Out?

The Gunner’s Blend best selling products do sell out quickly.  If you’ve seen something you must have, then we suggest you order it straight away.

 

However, if the item you are after is out of stock, make sure you contact Gunner’s Blend by email; info@gunnersblend.com.au to see if we can help you out.

 

What payment methods do you accept?

We accept payment by VISA, MasterCard, Afterpay, AMEX & Diner’s Club. For non Gift Voucher purchases, you can also pay using PayPal.

 

Your card will be debited as soon as your order is processed. The transaction will appear on your statement as Gunner’s Blend.

We don’t accept cheques or money orders without prior arrangement.

 

How secure is my credit card and personal information?

Your security while shopping online with Gunner’s Blend is really important to us, and we’ve taken all reasonable measures to make sure your credit card and personal details are kept safe at all times.

All pages that require you to enter your personal information or payment details on our site are secure, using 128 bit SSL encryption.

 

To check that the page you are viewing is secure, look for a padlock icon at the bottom right hand corner of your screen.

 

Can I see my past orders?

Yes, just Login to the website using your email address and password and on the “My Account” page you can review your recent orders.

 

Keeping My Details Up To Date

 

How do I let you know if my details have changed?

Just Login to the website using your email address and password and on the “My Account” page chose the “Update my details” button. Make sure you save any changes you make.

 

Gift Vouchers

You can order a Gift Voucher online and have it delivered to your nominated email address or to a physical address.  If it’s a last minute gift, you have the option of sending your friend and email on his/her special day with a personalised greetings message and a note that says that their gift is in the post.

 

What value can I buy a Gift Voucher for?

Any value that you would like over $10 and up to $200.

 

What payment methods do you accept for Gift Vouchers?

We accept payment for Gift Vouchers by VISA, MasterCard, AMEX, Diner’s Club & PayPal.

 

How long is your card valid for?

The Gunner’s Blend Gift Card is valid for 12 months from date of issue.

 

Returns & Exchanges

What is Gunner’s Blend’s policy on returns and exchange?

 

Gunner’s Blend is happy to provide a full refund, exchange or credit note for change of mind purchases, provided you have a receipt as proof of purchase, the item has not been used, and the item is in its original packaging.

 

Please refer to the Returns and Exchanges section of our website for further information.

 

Deliveries

Which countries does Gunner’s Blend ship to?

We currently deliver to most countries world-wide. For further inquiries contact customer service at info@gunnersblend.com.au

 

How Much Does Delivery Cost?

Australian Domestic Orders

Gunner’s Blend charges a flat rate of $10.00 for standard delivery on all orders and $15.00 for express delivery within Australia.  But if you register with us orders over $60 with standard delivery will be delivered for FREE.  (However from time to time Gunner’s Blend reserves the right to offer free delivery.)

 

International Orders

Gunner’s Blend charges a flat rate of $20.00 for standard delivery on all orders.  But if you register with us orders over $150 with standard delivery will be delivered for FREE. (However from time to time Gunner’s Blend reserves the right to offer free delivery.)

 

How Long Will It Take For My Order To Arrive?

Standard domestic orders can take 5-10 business days depending on your location.

 

Please note during heavy sale periods delivery times may be delayed by an extra 2-3 working days.

 

Which Courier Company Do You Use?

We use Australia Post for all our deliveries.

 

Can I Track My Order?

Yes, once your order has left our warehouse you will receive an email with a tracking number and a link to the Australia Post website. You will also be able to see the status of your order if you login to the website.

If you have special instructions relating to the delivery, please be sure to flag these, where required, on the delivery details page as you are checking out.

If your order has not arrived within the allotted time, please refer to the Delivery Info section of our website or email us at info@gunnersblend.com.au

 

For International Orders, once your order has left our warehouse you will receive an email with a tracking number and a link to the Australia Post website. You will also be able to see the status of your order if you Login to the website.

 

If there is a problem with my order who do I contact?

If there is a problem with your order, please email us at info@gunnersblend.com.au